Privacy Policy

1. Who we are

WK Digital (ABN 63 129 439 738) is an Australian software development company. Our registered office is 19/10 Eagle Street, Brisbane QLD 4000. We build custom software, AI integrations, and digital platforms for Australian businesses.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect personal information only when it is reasonably necessary to provide our services or respond to your enquiry. This may include:

• Name and contact details (email address, phone number)
• Business name and role
• Information you provide in enquiry forms, booking requests, or during project scoping
• Communications between you and WK Digital
• Technical data collected automatically when you visit our website (see section 5)

We do not collect sensitive information (as defined by the Privacy Act) unless you volunteer it in correspondence and we have a lawful basis for using it.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide services you have requested
• Schedule and manage bookings and strategy sessions
• Deliver software projects, maintenance, and support
• Send service-related communications (invoices, project updates)
• Improve our website and understand how it is used
• Comply with our legal obligations

We do not sell, rent, or trade personal information to third parties.

4. Disclosure to third parties

We may share personal information with third-party service providers who assist us in operating our business, including:

• Cal.com — booking and scheduling
• SendGrid (Twilio) — transactional email delivery
• ElevenLabs — AI voice agent (website widget)
• Vultr — Australian-hosted cloud infrastructure

These providers are engaged under data processing agreements and are only permitted to use personal information to provide their services to us. Where these providers are located outside Australia, we take reasonable steps to ensure they handle your information consistently with the APPs.

We may also disclose information where required by law or to protect the rights, property, or safety of WK Digital, our clients, or others.

5. Website analytics and cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. This may include:

• Session cookies required for the website to function
• Analytics data (aggregated, not used to identify individuals)

You can configure your browser to refuse cookies, though some website features may not function as intended. We do not use cookies to serve third-party advertising.

6. Data storage and security

Personal information held by WK Digital is stored on Australian-hosted servers (Vultr, Sydney region). We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

No data transmission over the internet can be guaranteed as completely secure. If you have concerns about transmitting information to us, please contact us to discuss alternative arrangements.

7. Retention

We retain personal information for as long as is necessary to provide our services, comply with our legal obligations, and resolve disputes. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in section 10. We will respond within 30 days. In some circumstances we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual), and we will explain why.

9. Complaints

If you believe we have not handled your personal information in accordance with the Privacy Act or this policy, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact us

For privacy-related enquiries, access requests, or complaints: